Kirsty Manclark

WHO I HELP

We provide financial advice to a wide variety of people, ranging from individuals and couples to business owners and retirees.

HOW I HELP

We offer advice through carrying out analysis and cash flow modelling to determine the most efficient way to maximise their financial potential. We provide financial planning services and can determine clients next steps on areas such as supporting their child through university or helping them buy their first home.

“SUPPORTING CLIENTS THROUGH LIFE’S UNCERTAINTIES.”

Kirsty Manclark is part of our Client Service Support team. Based in Aberdeen, Kirsty provides support to the Financial Planners and Financial Planning Associates through each stage of the client journey. As part of the Client Service Support team, Kirsty attends client meetings alongside the planners and can often be one of the first lines of communication with our clients, which allows the team to build strong relationships with them.

AN IDEAL CLIENT RELATIONSHIP

“In the Wealth department, the relationship we have with our clients is very personal and therefore differs from the other departments across the firm. The team works with a wide range of individuals and families to achieve their goals, meaning that to strike an ideal client relationship, honesty, trust, communication and attention to detail are absolutely paramount.

Getting to know each of our clients on a personal level also ensures that we can offer the best service that is tailored to them. It is important that we are approachable to each of our clients, and as a result can be there to support them throughout life’s uncertainties.”

UTILISING TECH TO EXCEED EXPECTATIONS

“I think clients expect that we take a transparent and personal approach, whilst pursuing an active role to ensure that all work we do for them is thorough, timely and objective. Going the extra mile and exceeding the expectations of our clients is also an invaluable part of AAB Wealth.

The firm’s use of IT makes working as a team much more efficient and ensures the communication we have with our clients is seamless. During client meetings, we have the advantage of using our cash flow modelling software, which provides a personal illustration for each client of their current financial position and future potential. The software also provides excellent accessibility to investment planning for clients with any kind of exposure to the markets.”

PERSONAL STRENGTHS AND GROUP OPPORTUNITIES

“I am a people person, so I have really enjoyed being part of such a sociable team and firm and I think that is definitely one of the firm’s strengths as a whole. Particularly in Wealth, it allows us to build even stronger relationships with our colleagues and clients, helping the service we offer to reach its full potential.

With the recent growth of the AAB Group, it is an exciting time to have joined the Wealth team as a graduate. The Wealth team now operate in several other locations, bringing lots of new opportunities and an even more extensive range of clients. Seeing as my career has just started, I am looking forward to seeing how the group evolves in the future and feel privileged to be a part of the journey.”

Cally Urquhart

WHO I HELP

We provide financial advice to a wide variety of people, ranging from individuals and couples to a business owners and retirees, all looking to arrange their finances in the most tax efficient way.

HOW I HELP

We help clients to plan for the future, no matter what life stage they are at, giving an insight into what the clients financial outlook may be, with cash flow modelling, and tax efficiently planning, to avoid shortfalls and/or pass their wealth onto their family.

“CLIENTS CAN CONTACT US WHENEVER THEY WANT, FOR WHATEVER THEY NEED.”

Cally Urquhart is part of our Client Service Support team. Based in Aberdeen, Cally provides support to the Financial Planners and Financial Planning Associates in all aspects of a client’s journey, to help ensure clients have a smooth experience with us at AAB Wealth.

Cally assists the wealth team by gathering information on client’s existing policies, liaising with product providers, preparing paperwork ahead of any transfers or contributions, and arranging documentation packs ahead of the client meeting with their planner.”

RELATIONSHIPS BUILT ON TRUST

“Clients expect us to help set realistic financial goals and for the process to run smoothly. Trust and open communication between us and the client are essential to a good client relationship. We aim to provide the best service possible by getting to know you, your personal circumstances, and the goals you have for the future.

Clients can contact us whenever they want, for whatever they need. Having this open line of communication builds trust between our team and the client, therefore building a great relationship to work off and making it easier for us to understand and achieve the client’s goals.”

CLIENT FOCUSED

“The most satisfying part of my job is knowing that we get to help make a client’s life easier by taking the stress off individuals, and planning for whatever they need and want, as and when they want it.

We can offer our services in multiple different ways, whether that be face-to-face in the office, at a client’s home, or online through Microsoft Teams. It is completely down to the client’s preference and what works best for them at the time. Offering a variety of meeting options allows us to accommodate the different needs of our clients and remain flexible in our offerings, therefore enhancing the client experience.”

ENDLESS OPPORTUNITIES

“I am excited to see what both the Group, and AAB Wealth do in the future. They have a great team culture of innovation and striving to always provide the best service. The opportunities are endless and will only increase with the growth of the company. I hope to gain more knowledge and become a Financial Planner at AAB Wealth and see where the journey takes me.”

Ciaran Drever

WHO I HELP

We help a range of clients across the board, and each client requires specific advice tailored to their needs. The variety of financial expectations from our large client pool provides new starts like myself with great exposure from early on through to the later stages of financial planning. The underlying aspect is that financial planning can be beneficial at any moment in any career.

HOW I HELP

Our team works together to provide recommendations based on the client’s needs. The implementation of this strategy will be tailored to match their preferred portfolio. Upon completion of the client’s plan, we frequently monitor the performance of the client’s wealth and personal needs to ensure that our strategy continues to align with their financial goals via regular communication. Importantly, we reassure clients, as emotions can understandably run high during the ups and downs of the market – we remind them that our plans have been constructed to deal with market shocks.

“In everything we do, we keep our clients’ best interests at heart.”

Ciaran Drever is part of the Client Service Support team. Based in the Aberdeen office, his role allows him to be involved in a client’s journey from start to finish with the main responsibility being to ensure that the client receives high quality and consistent support and service. His role also involves attending meetings and recording relevant data on the client’s information, visions and current policies they may hold. Outwith meetings, his tasks vary from setting up plans to executing withdrawals or payments whilst working alongside firm-based side projects.

vision for the future

“Transparency and trust are fundamental to an ideal client relationship and are vital factors in supporting effective communication between all parties involved. Understanding the client’s needs and vision for the future is the foundation for developing a unique relationship. Along with our professional advice, we can create a plan that will benefit clients and provide great satisfaction for the Group, in alignment with our intention of ensuring financial confidence for all clients.”

Building lasting relationships

“We act with clients’ best interests in mind and inform them of notable changes or updates. They should feel comfortable when discussing their financial situation with us and it’s vital to create this environment to build and maintain a longstanding strong relationship with the client.”

Encouraging working culture

“Occasionally, it is great to meet clients at the office or online to gain an understanding of their personal and financial journey. All clients are unique from one another, meaning every interaction is interesting in discussing their experiences and plans for the future.

In my short tenure within the Wealth department at AAB, it was evident after a few days that the working culture and ethics are encouraging and lively, creating an enjoyable work environment. The open approach to work allows for the team to integrate from the advisors down to the trainees.”

FLEXIBILITY & ACCESSIBILITY

“In-person interaction is valued highly by our clients and is the reason why our ‘hands-on’ approach is inevitable in developing our unique relationship with clients. Although, this can be altered to meet clients’ specific needs with our innovative and interactive portals and services providing clients with visibility to their chosen plan and performance digitally whenever they wish. Ultimately, having the option allows for the essential flexibility and accessibility to monitor and ensure client satisfaction and performance of investments.”

EXCITING OPPORTUNITIES

“The support and training invested into individual development for the overall greater good of the Group is a real incentive for graduates to join the business to develop and progress through their careers. The Group’s recent and projected growth is impressive, creating exciting opportunities for all those associated with the firm as we look to expand our client base across the UK.”

DEVELOPMENT IS VITAL

“Being relatively new to the Group, it’s vital that I continue to develop my knowledge of clients, the groups processes and procedures and especially the services we provide. In doing so, it allows me to be open and available to new challenges and tasks and understanding my training as a Trainee. Overall, I feel the above coupled with my relevant university degrees will aid my productivity and value to the team.”

Vikki Venerus

WHO I HELP

Everyone within the Wealth team.

HOW I HELP

Recruitment. People Training and Development. Operations. Compliance.

“My passion is people.”

Vikki Venerus is Operations Director for Wealth. She has been a part of the company since day one, when she joined as an Administrator. So has seen it blossom from nothing, into the successful business it is today.

Based in Aberdeen, Vikki oversees the day-to-day operations, while taking responsibility for compliance – a crucial task in such a highly regulated sector. But undoubtedly the part that she enjoys the most, is growing and developing the team – a role which takes in recruitment, training, mentoring, coaching and wellbeing. She’s dedicated to bringing on the next generation of financial planners – and it looks like nothing will stop her.

FINDING THE RIGHT FIT

“Culture is always at the front of my mind, especially when I’m recruiting. I see plenty of people who are really interested in numbers, analysis and the tax side of what we do. But that’s not enough. In a job like this, you also have to be a people person.”

Yes, the numbers are important. But I always think the most important factor is how that helps clients – because ultimately that’s our end goal. Building relationships, delivering sound financial advice and giving clients peace of mind. That’s what it’s really all about.”

SUPPORTING THE TEAM

“Whatever my team need, I’m there for them – whether that’s guidance, support, direction or empowerment. I don’t expect them to check in with me on everything – they can just get on with the job themselves. But I’ve put strong systems and controls in place to make sure that nothing falls through the net.

Having said that, I always make sure I check in with my team. Just to make sure they’re ok. Wellbeing is so important, if we don’t get that right, there’s no way we can do a good job for our clients. And it’s really important to me that everyone feels like they have a voice. Because in a team, everyone’s views are important.”

EMBRACING THE FUTURE

“A big challenge in our industry has always been the technology side. Getting tech speaking to tech. But compared to a lot of other financial planning firms I think we’re very progressive. In fact, you could say we’re early adopters. If there’s anything coming down the track, we’re always open to finding out more, especially if it will lead to more efficient ways of working. Anything that makes our clients’ journey a little bit smoother, like being paperless or using tools like MS Teams or DocuSign, is worthwhile.”

LEADING BY EXAMPLE

“I came into the business as an administrator many years ago. But soon I wanted to know the ‘Why’. Why was I doing what I was being asked to do? That’s what drove me to study, do my exams and became a qualified Chartered Financial Planner. Now my mission is to give that opportunity to other people.

Nothing makes me happier than seeing people grow and progress. In fact, nearly everyone on my team is studying for one qualification or another. Being able to bring good people through from your own talent pool and see the future open up for them is just incredible.”

Beth Welsh

WHO I HELP

The Wealth team.

HOW I HELP

Training new starts. Reviewing documentation. Overseeing the Wealth workflow. Keeping and preparing the KPIs for the board.

“The most satisfying part of our client work is knowing we’ve helped.”

Beth Welsh is the Operations Manager. Based in Aberdeen, her role involves heading up the Client Service Support team who provide support to the Financial Planners, and Financial Planning Associates.

She provides training for CSS new starts, prioritisation and delegation of tasks, oversight of the workflow within the team and assists with the Wealth ‘housekeeping’.

GOING BEYOND

“An ideal relationship with a client is when they are comfortable asking any and every question they have, they know we are here to support them with all their financial needs, and they are engaged with our services. A lot of the time clients like to discuss far more than just their financial situation, so you really feel like you are building a strong relationship that goes beyond financial advice.”

COLLABORATIVE CULTURE: KEEPING OUR CLIENTS IN MIND

“Clients expect robust advice that gives them confidence in their financial future, and reassurance that they can live their desired lifestyle. The most satisfying part of our client work is knowing we’ve helped, whether that be through consolidating a client’s plans to help with the administrative burden, giving them the confidence to retire early, or by improving the tax efficiency of their holdings.

With colleagues, the teamwork aspect for me is the most satisfying part. It is a great group of people to work with, and there is an extensive amount of knowledge and experience within the team, so with the collaborative culture we have, you are constantly learning and improving.”

SHORT-TERM PAIN FOR LONG-TERM GAIN

“AAB has a reputation for being disruptive, which resonates with me as AAB Wealth like being at the forefront of change, and we embrace this whenever we think we can be doing something better. We are not afraid to change things up, so will happily accept a short-term pain of getting a new piece of software up and running, or a new process implemented, as we look at the long-term gain.

One of the biggest challenges in financial services is integration of software – we have many key pieces of software which all play their part in our job but trying to get them to interact with each other so you are not duplicating work can be challenging, however it is something we are always looking into and trying to improve.

It’s been amazing seeing how much the firm has grown since I joined in April 2018, and I’m excited to see how this continues.”

 

Ross White

WHO I HELP

A wide range of clients from high-net-worth individuals, people who have recently retired, and business owners, to younger clients at the beginning of their working lives – we provide advice and support across a broad range of demographics.

HOW I HELP

I work with the advisers to implement any recommendations we give to clients to ensure they can enjoy the money they have worked hard for. We put in place a strategy to meet any ambitions they may have, and in turn the peace of mind and reassurance that they can achieve their goals without worrying about their financial situation.

“It’s our job to reassure clients that we will always have their best interests at heart.”

Ross White is part of the Client Service Support team. Based in Aberdeen, his role involves working closely with the team to provide excellent service to clients. This can involve sitting in on meetings with the advisers to help assess clients’ aims and ambitions, gather information on any existing policies a client may have, cash flow modelling, setting up plans, payments and withdrawals, and helping with any projects the team are undertaking.

Always willing to go the extra mile

“I am always willing to go the extra mile to ensure that we do best by our clients. I also strive to continually increase my knowledge and look to draw on the experience of my colleagues to help better my own knowledge bank so that I can help our clients.”

AN IDEAL RELATIONSHIP

“An ideal client relationship is built on mutual trust and understanding what their goals and ambitions for the future are. It is our role to ensure that the client trusts us to implement a plan that lets them live their lives how they want to live it.

Our clients will expect us to have their best interests at heart, and we have a duty of care to continually review their circumstances, so we know they are still on track. This is why we meet with our clients at least once a year, so we keep up to date with any changes and can tailor their plans accordingly. One of the most satisfying aspects of my role is getting to see clients face to face on a regular basis, getting to know them and hear about their life experiences, families and what their plans are for the future.”

A TECH-ENABLED APPROACH

“We are very much hands on with our clients and being in touch with them regularly is where our value is to them. Technology plays a part in simplifying the process for both clients and the team.  Whether its electronic signature software for processing paperwork, and online client portals for them to update their financial details. We also use cash flow modelling software which allows our clients to visualise their income & expenditure throughout their lives, and it forms the basis for a lot of the discussions we have with them.

 

Kirsty Young

WHO I HELP

Clients of the firm: Individuals, Families, Business Owners & High Net Worth Individuals.

HOW I HELP

I assist the Financial Planners with their work in helping our clients achieve their financial objectives. Utilising cash flow modelling, we create personal financial plans which allow our clients to visualise their future and help them to realise their short- and long-term goals.

“Providing clear and valuable advice from the outset.”

Kirsty Young is a Financial Planning Associate in the Wealth Team. Based in Glasgow, her role involves preparing client reports and letters which summarise our recommendations and advice. This involves cash flow modelling, undertaking analysis of clients’ current financial situations and ultimately, assisting the financial planners in helping clients reach their financial goals and objectives. She is also involved in the compliance side of the Wealth Team.

EVER EVOLVING WITH CLIENTS IN MIND 

“Clients expect us to help them achieve their goals by providing them with clear and valuable advice from the outset and continuing to provide support and further advice when needed, throughout the working relationship.

We are always adapting and updating our processes and methods as required to provide the best service that we can to our clients. We are open to new ideas from all members of the team and are encouraged to question anything we think could be improved.

A TECH-ENABLED APPROACH

“The adoption of a more tech-enabled approach has streamlined many of our processes, especially when it comes to sharing documents and information with clients. This has led to us being able to process and deliver new business more efficiently, which is ultimately beneficial to both us and our clients. Being able to effectively collaborate online with colleagues based in different locations has given us greater flexibility and has led to me being able to move from our Aberdeen office to now be based in our Glasgow office.”

lasting relationships

“Clients often express their appreciation for the work that we do as a team, especially when we manage to meet short or last-minute deadlines. The fact that we have so many long-standing client relationships is a compliment in itself.”

 

 

Jack Swan

WHO I HELP

The AAB Wealth team, primarily working with our Financial Planning Associates and Financial Planners to deliver robust advice to Private Individuals, Families and Business Owners.

HOW I HELP

Supporting the delivery of Financial Planning, Cash Flow Modelling, Investment and Legacy Planning.

“A team with strong collaboration.”

Jack Swan is Technical Manager in our AAB Wealth team. Based in Aberdeen, heading up the Financial Planning Associates team.

He supports the Financial Planning Associates and Financial Planners to undertake detailed analysis and planning, enabling the delivery of tailored financial plans to help meet clients’ needs and objectives.

Clarity over current circumstances

“It is incredibly rewarding to give clients clarity over their current circumstances, the options they have, and to give them the reassurance and confidence to enjoy their money.

AAB Wealth is a team with strong collaboration and continually pass knowledge to help each other grow, and ultimately deliver the best outcomes for clients. There are always opportunities, challenges, and a path to progress through the team. “

TECH ENABLED

“Tech has enabled us to engage with clients in different ways during COVID, notably the way we interacted as a team, with clients, how we share documents and content with them, and now have almost all our paperwork signed electronically.

With the nature of our business, many of our clients would choose to see us ‘in the flesh’ but tech has given us the flexibility to engage with clients on the go, whenever and wherever is convenient for them.”

THINKING OUTSIDE OF THE BOX

“When it comes to my strengths, I enjoy thinking outside of the box, finding solutions to problems and supporting others. I’m organised, methodical and continually deliver under pressure.

The greatest compliment we receive is that clients trust us fully with their money, and therefore their future.”

 

Sarah Philliben

WHO I HELP

We help a variety of clients from working professionals who want to ensure they are prepared for retirement to individuals who are nearing or have already retired as well as people who have inherited funds.

HOW I HELP

We help them establish their retirement goals and objectives by creating retirement planning for them that is robust as well as achievable.

“Providing reliable, honest and trustworthy investment advice.”

Sarah Philliben is a Financial Planning Associate in the Wealth team. Based in Edinburgh, her role involves preparing the reports, compiling the analysis and researching behind the advice that the Planners give to clients.

NEW WAYS OF WORKING

“The Wealth department is always open to new ideas and new ways of working. If a process can be amended to work better or new technology is going to improve the way we work, we will utilise and implement this.

As I now live in Edinburgh, I have had to adapt to the virtual way of working with our clients that are in Aberdeen. I like that I am still able to maintain the relationships I have built over the years in Aberdeen, through the technology we now have access too. However, I do enjoy the face-to-face interaction that comes with a client meeting.”

ANTICIPATING CHANGES

“Legislation within our field of work often changes and therefore it is important that we maintain our technical knowledge by attending seminars, completing continuous assessments as well as ensuring we keep up to date with any up and coming changes.”

BREAKING THE MOULD

“Our industry is quite male dominated from a business and client perspective. I feel AAB Wealth are breaking the mould as we have a lot of strong female colleagues who are contributing to the industry as well as more female clients approaching us to secure their futures.”

Kerry Holden

WHO I HELP

Individuals, Business Owners and Trustees.

HOW I HELP

Wealth Planning, Cash Flow modelling, Pension Planning, Investment Planning, Estate Planning and Tax Planning.

“We have A genuine interest in our clients.”

Kerry Holden is a Financial Planning Associate in the Wealth team. Based in Aberdeen, her role involves working closely with the financial planners to help clients achieve their goals and objectives. It is important to tailor a plan for our clients that is personal to them, which gives them the choice and options for their retirement that perhaps they did not think was achievable.

STRIVE TO ACHIEVE

“Just as AAB has a reputation for being disruptive, feisty and assertive, I’d like to think that I also strive to achieve the best possible on a daily basis and hold myself accountable to the high standards that I set for myself.”

NEW WAYS OF WORKING

“I think it is good to build up relationships with clients and this is easier if you meet them in person, especially for new clients. For existing clients, it could be a combination of both, depending on how busy they are. We issue most of our reports and paperwork digitally now and have seen a significant difference in the timescales for clients to send these documents back to us when we have issued these digitally, opposed to by post.

The Same client focus

No client is ever the same and the challenge is to design a financial plan tailored to them. To overcome this, we establish open, consistent lines of communication with our clients. We have a genuine interest in them and their personal and financial circumstances in order to build their trust and tailor a plan that is personal to them.”