Calum Dowie
WHO I HELP
High-net-worth individuals. Families. Individuals with inherited wealth. Clients with compensation awards. Sports professionals.
HOW I HELP
Client support. Financial planning administration. Investment platform transactions. Client communications. Document preparation. File management. Tax year-end support.
“HELPING SHAPE GOALS & PROVIDE FINANCIAL STABILITY”
Based in our Edinburgh office, Calum Dowie is a Client Relationship Support professional who plays a key role in delivering a smooth, efficient, and personable experience for both our clients and financial planners. Working with a diverse range of individuals, Calum supports clients from a variety of backgrounds, including those with inherited wealth, compensation awards, and complex financial circumstances. His focus is on ensuring that every client interaction is handled with care, accuracy, and professionalism, helping to build trust and confidence throughout the financial planning journey.
Calum’s role is varied and fast-paced, with no two weeks the same. He is responsible for a wide range of essential tasks that underpin the delivery of high-quality financial planning services. From preparing and issuing client communications based on recommendations to managing documentation, liaising with providers, and transacting instructions across multiple investment platforms, Calum ensures that every detail is handled efficiently and accurately. His background in financial services has given him a strong understanding of both client service and financial planning processes. This experience allows him to provide knowledgeable, reliable support while contributing to a seamless and well-coordinated client experience.
BUILDING TRUST THROUGH EVERY INTERACTION
“Even though much of my role is carried out through phone calls and emails, I always aim to be confident and approachable in my communication, and willing to go the extra mile.
I know that trust is at the heart of every client relationship. Even without regular face-to-face contact, I focus on making each interaction meaningful by being responsive, clear, and supportive. Creating a consistent and positive experience helps build confidence, and I always aim to ensure clients feel reassured and well looked after.”
A VARIED ROLE WITH REAL IMPACT
“One of the things I enjoy most about my role is the variety. No two clients are the same, and no two days are the same either. Whether I’m supporting with communications, handling platform transactions, or helping the team during busy periods like tax year-end, it keeps the role interesting and rewarding, and I find myself continually developing.
I enjoy adapting to different client needs and supporting a wide range of activities across the team. It allows me to build my knowledge, stay flexible in my approach, and play a meaningful role in delivering a high standard of service across the board.”
SUPPORTING CLIENTS WHEN IT MATTERS MOST
“Like I said above, tax year-end is always a busy and challenging time, with a high volume of client requests to manage.
During key periods like this, I focus on staying organised and maintaining a high level of attention to detail. It’s important that every request is handled accurately and on time, as it can have a direct impact on clients’ financial positions. By working closely with the team, we’re able to manage demand effectively and continue delivering a consistent, high-quality service when it matters most.”
A TEAM-DRIVEN APPROACH
“Collaboration is a big part of how I approach my role. I’m always happy to support others and contribute wherever I can, which helps strengthen the overall team dynamic. Since joining, I’ve built strong relationships across the office, and that supportive environment plays an important role in how we work together and deliver the best outcomes for our clients.”
CONTINUOUS LEARNING & DEVELOPMENT
“I’m really keen to continue building my knowledge within financial planning and develop my expertise further.
Developing my skills is a key priority for me. I’m looking forward to starting my professional exams and continuing to build on the foundation I already have. I see learning as an ongoing process, and I’m motivated to keep improving so I can enhance the support I provide and grow within my role over time.”
EMBRACING THE FUTURE OF FINANCE
“I’m particularly interested in how technology is shaping the future of financial services. It’s exciting to see how tools like AI can improve efficiency and enhance the client experience, and I’m keen to explore how these developments can support the work we do. I believe combining innovation with a strong personal approach will be key to delivering the best outcomes for clients going forward.”
Kierni Adam
WHO I HELP
Individuals. Families. Business owners.
HOW I HELP
Financial planning. Supporting internal teams. Financial administration.
“PUTTING CLIENTS FIRST AND EXCEEDING EXPECTATIONS.”
Based in our Aberdeen office, Kierni Adam is part of the Client Relationship Support team at AAB Wealth, helping clients feel confident and informed about their financial plans. Her role combines attention to detail, clear communication and proactive support, ensuring that clients receive a seamless service. Inspired by her interest in financial services and a passion for helping people, Kierni pursued a career that allows her to build strong client relationships while contributing to positive client outcomes.
Her week is varied, shaped by the individual needs of each client. She assists advisers in preparing for annual client meetings, follows up on actions from these meetings, and communicates with providers to gather and collate necessary information. Weekly, she updates clients on their investments, keeps them informed of progress and responds to any queries, ensuring consistent, transparent and timely support.
CLEAR, CONSISTENT COMMUNICATION
“For me, building relationships starts with being approachable and dependable. I want clients to feel comfortable asking questions, no matter how big or small. An open line of communication is key, particularly during times when clients are making changes to their investments or exploring new options.
One example was a client who was making multiple adjustments to their portfolio. By keeping them regularly updated on the progress of each action, explaining each stage clearly, and responding promptly to their queries, I was able to build trust and confidence. They became much more comfortable reaching out, knowing their needs would be understood and addressed.”
ATTENTION TO DETAIL
“My strengths lie in strong communication, organisation and attention to detail. These skills ensure that clients receive accurate information in a timely manner, and that every interaction is tailored to their individual circumstances.
Coordinating effectively with advisers, paraplanners and colleagues allows me to make processes as seamless as possible. Clients can rely on me to provide updates, follow up on actions, and make sure nothing is overlooked. It’s about making the experience smooth and reassuring for them.”
TURNING CHALLENGES INTO CLARITY
“The biggest lesson I’ve learned is that every client is different. Each has their own goals, priorities and understanding of financial matters. Taking the time to truly understand these differences allows me to provide relevant, personalised support.
Managing multiple client needs can be challenging, but staying organised, listening carefully, and providing timely responses ensures clients feel valued and supported. Challenges become opportunities to show reliability and build confidence.”
LEARNING AND GROWING TOGETHER
“Being part of AAB Wealth is particularly rewarding due to the collaborative culture. Colleagues are always willing to share expertise, support one another, and work together to deliver exceptional client outcomes.
This environment allows me to develop both professionally and personally. I am encouraged to continuously improve my skills, take on new responsibilities, and contribute to a culture of excellence.”
SIMPLIFYING COMPLEX INFORMATION
“Recently, I worked with clients who found certain financial information difficult to understand. I addressed each of their questions individually, providing clear, tailored explanations. By breaking down the information step by step, they were able to feel informed, confident, and empowered in making decisions.
Receiving feedback like this is incredibly rewarding, as it shows that my efforts to make financial matters accessible and understandable have a real impact.”
STAYING AHEAD IN FINANCIAL SERVICES
“I am currently working towards completing my diploma in Regulated Financial Planning. This qualification will deepen my knowledge of financial services, improve the support I can provide to clients and advisers, and keep me up to date with best practices in the industry.
Additionally, staying current with trends and developments ensures that clients receive the most relevant and effective support possible.”
TAILORED SUPPORT
“A common misconception about client relationship support is that the role is routine or administrative. In reality, no two clients are the same, and each interaction presents a unique opportunity to provide tailored guidance.
I enjoy the variety in my role, from preparing for meetings and handling follow-ups to directly supporting clients with personalised advice and updates. Every day brings new challenges and opportunities to make a difference.”
Kirsty Minor
WHO I HELP
High-net worth individuals. Couples. Business owners. Retirees.
HOW I HELP
Investment analysis. Suitability reports. Financial plan implementation. Portfolio reviews. Tax-efficient structuring. Client education. Research and insight. Ongoing guidance and reassurance.
“IT’S ABOUT EMPOWERING CLIENTS TO ACHIEVE THEIR FINANCIAL GOALS”
Based in our Aberdeen office, Kirsty Minor is a Financial Planning associate working hand in hand with financial planners and client support to give clients a smooth, reassuring experience from the moment they walk through the door. Her week blends deep analysis with practical delivery from reviewing existing holdings and preparing suitability reports, to implementing and monitoring the financial plans that shape a client’s long-term future.
Kirsty’s journey began as a client administrator, spending five years gaining a deep understanding of the mechanics behind financial planning. During that time, she discovered a love for research and a talent for turning complex information into something clients could genuinely use. Six years into paraplanning, that passion hasn’t faded. She still enjoys digging into the detail, exploring options, and helping clients understand how each decision moves them closer to their goals.
For Kirsty, clarity matters. She brings a strong grasp of investment vehicles, tax implications, and regulation, but she explains everything in plain English. That’s what helps clients feel confident. That’s what makes the process less intimidating and far more empowering.
BUILDING TRUST THROUGH TRANSPARENCY
“Being transparent and reliable, while creating a comfortable and open environment is essential for any client relationship. At the heart of this approach is trust, which helps clients feel truly heard and understood.A POINT OF
CONTACT CLIENTS CAN RELY ON
“I aim to establish myself as a key point of contact. Whether I respond directly or bring the right people into the conversation, clients know I’m there and that their needs won’t be overlooked. My goal is to ensure they feel supported, informed, and reassured at every stage of the process.
A TEAM WITH A SHARED PURPOSE
“Everyone at AAB Wealth is focused entirely on achieving the best possible outcomes for clients. The business responds quickly to change, which makes it an exciting and rewarding place to work.”
TURNING COMPLEX HOLDINGS INTO CLEAR, MANAGEABLE PLANS
“Many clients come in with several pensions and investments gathered over the years. Different providers. Different strategies. It’s overwhelming for them. I help them understand what they have, whether those holdings support their goals, and how to simplify things so everything feels more structured and manageable.”
SUPPORT THAT BUILDS CONFIDENCE
“I find the most satisfaction in helping clients achieve goals they once thought were out of reach. Seeing that shift from worry to confidence is incredibly rewarding, and one of the compliments that has stayed with me most was a client saying that my support helped them relax. Knowing I was following up and keeping things on track let them feel confident their issue would be resolved.”
STAYING AHEAD IN A CHANGING LANDSCAPE
“The biggest challenge is the constant change in legislation and regulation. You have to be proactive and anticipate what could affect clients-but without acting too soon. The only way to do this well is to stay informed, review portfolios regularly, and stay close to clients so our advice is always accurate and relevant.”
FINANCIAL PLANNING IS FOR EVERYONE
“A common misconception in financial planning is that it is only for people who already have significant wealth. Everyone can benefit. The aim is to meet people where they are and put a strategy in place to help them move forward.”
STRENGTHS THAT MAKE A DIFFERENCE
“One of my key strengths is combining inquisitiveness with an analytical approach which helps me dig into what clients are really looking for. That means the suitability reports I prepare reflect their true objectives and needs.”
LOOKING AHEAD
“I’m excited to see how AI can support financial planning. Used well, it can streamline processes and give us more time with clients-more time to deliver high-quality, meaningful advice.
Francesca Powell
WHO I HELP
Private individuals. Families. Business owners. Internal teams.
HOW I HELP
CSM team leader. Financial planning. Operations management. Team development. Collaboration.
“WHATEVER YOUR GOALS, I’LL FIND THE BEST PATH TO ACHIEVE THEM.”
Based in our London Gatwick office, Francesca Powell is a Support Team Leader in Technical Support at AAB Wealth. She plays a vital role in ensuring clients receive a first-class experience through efficient processes and thoughtful guidance. Managing the Client Service Management team, she oversees workflow, training, and recruitment to maintain the highest standards of service. In addition, Fran provides technical support to the financial planning team – researching, writing reports, checking new business submissions, and resolving both planner and client queries.
Having previously been a registered individual who attended client meetings, Fran understands first-hand what clients want and expect from their financial adviser. Her career has been driven by a desire to blend technical excellence with empathy – ensuring that every client feels listened to, supported, and confident in their financial journey. It was this balance of human connection and analytical thinking that first inspired her to pursue a career in financial planning support.
BUILDING TRUST THROUGH ACTIONS
“For me, strong client relationships start with listening and following through. It’s important that clients feel heard. I believe consistency and transparency build trust over time. Whether I’m supporting a planner with a complex case or helping a client resolve a query, my goal is to create a sense of clarity and confidence.
I see every interaction as an opportunity to reassure clients that they are in safe hands, and I take real care in ensuring information is communicated in a way that feels accessible and reassuring. By staying proactive, remaining calm under pressure, and keeping clients updated at every stage, I aim to remove unnecessary stress so they can focus on what matters most.”
PRECISION WITH PERSPECTIVE
“One of the most valuable lessons I’ve learnt in my career is the power of the pause. When faced with challenges or conflicting priorities, I’ve learnt to stop, consider and breathe. This approach helps me see situations clearly and make better decisions for clients and colleagues alike. Paraplanning and technical support often involve translating complex information into clear, understandable reports. It’s not just about accuracy; it’s about maintaining calm focus while juggling multiple cases with different deadlines and priorities. That’s where discipline, organisation, and communication really make a difference.”
PROUD TO BE PART OF AAB WEALTH
“I feel incredibly proud of the people in my team. Some have gone on to become financial planners, and others have chosen to remain as paraplanners – both paths equally valuable and rewarding. Watching them develop into confident professionals is a real highlight for me. When someone in the team thrives, it feels like a shared success. Leadership isn’t about control; it’s about creating an environment where others can flourish. Being part of a team that supports each other, celebrates achievements, and works collaboratively makes the work especially fulfilling. It’s inspiring to see how each person contributes to the wider success of AAB Wealth, and I feel privileged to play even a small part in their journey.”
GROWING THROUGH INNOVATION
“I’m always looking for ways to improve how we work. I’m particularly interested in how AI can help reduce capacity pressures and streamline our workflows – freeing up more time for relationship-focused work. I find it exciting to explore new tools or technologies that can simplify the more repetitive aspects of our roles, allowing the team to spend more energy on the areas where their expertise really adds value. I’m also keen to develop my leadership skills further so that I can continue to support and guide my team as our roles evolve. Improving efficiency and ensuring that the right people are doing the right tasks is a key focus for me as we grow with AAB Wealth. Ultimately, I want to create an environment where continuous improvement feels natural and where smarter ways of working lead to better outcomes for both colleagues and clients.”
Tracey Stimson
WHO I HELP
Private Individuals. Families. Business Owners. Executives.
HOW I HELP
New business processing. Letters of authority. Trading support. Annual review preparation. Client liaison. Workflow management. Administrative accuracy. Behind – the – scenes support. Financial planning coordination.
“ALWAYS LEARNING, ALWAYS IMPROVING.”
As a Client Support Administrator, Tracey Stimson plays a vital role in ensuring clients receive a smooth and professional experience throughout their financial planning journey. Her weeks vary significantly – from processing letters of authority, submitting new business, supporting trading activity, to preparing detailed annual review reports for the Financial Planner.
New to the role but already making a strong impact, Tracey is quickly developing expertise across investments, pensions, and long – term planning processes. Her previous experience as a Mortgage and Protection Adviser gave her a solid grounding in working directly with clients, understanding their concerns, and guiding them through major financial decisions.
Today, she applies that same level of care behind the scenes – focusing on accuracy, organisation, and reliable delivery. Her goal is simple: to make sure every client feels supported, confident, and reassured, knowing their financial affairs are being handled with diligence and attention to detail. Transitioning from a fully client – facing role to a technical support position was a significant challenge, but it taught Tracey the value of adaptability, asking questions, and embracing continuous learning. It’s an approach she brings into her work every day.
BUILDING TRUST THROUGH RELIABILITY
“Reliability is my non – negotiable when it comes to client relationships. Even when I’m not speaking directly with clients, I want them to feel confident that everything is being handled carefully, accurately, and on time. Clear communication and following through on what’s promised is what builds trust.”
SUPPORTING CLIENTS WITH CARE
“While working as a Mortgage and Protection Adviser, I helped a first – time buyer who felt completely overwhelmed. By explaining everything clearly and staying in regular contact – even when we faced delays – I was able to reassure them and keep the process moving. By completion, they told me they’d felt supported throughout every step of the journey. That experience reinforced how important consistency and communication are in building strong relationships.”
MAKING A GENUINE DIFFERENCE
“The most satisfying part of working with clients is knowing you’re contributing to something that improves their lives – whether that’s buying a home, protecting their family, or feeling more in control of their financial future. Even in my current role, where I’m behind the scenes, I know the work I do supports that bigger picture.”
A TEAM THAT SHARES A COMMON PURPOSE
“What stands out most about my colleagues and the wider AAB team is the strong sense of collaboration. Even through times of change, everyone remains committed to supporting one another and delivering the best outcomes for clients. Being part of a team that values open communication, and collective success keeps me motivated and excited about my development.”
FINDING SOLUTIONS THAT REALLY HELP
“While working as a mortgage adviser, I supported a client who didn’t initially meet affordability criteria. By researching thoroughly and engaging with multiple lenders, I was able to find a suitable option that helped them secure their mortgage. Seeing how relieved and grateful they had reminded me how important persistence and problem – solving are in this profession.”
“I FELT COMPLETELY SUPPORTED AND REASSURED.”
“One of the greatest compliments I’ve received from a client was hearing that they felt fully supported throughout a complex process. They appreciated my patience and clear communication – especially when they had lots of questions. Knowing I helped them feel confident and cared for means a lot to me.”
NAVIGATING COMPLEXITY WITH CONFIDENCE
“A key challenge in my role is keeping up with changing regulations while maintaining accuracy and timely service. I stay proactive by asking questions, continuing to learn, and keeping communication clear to support clients and the Financial Planner effectively.”
CLEARING UP MISCONCEPTIONS
“A common misconception is that roles like mine are just about numbers and paperwork. In reality, it’s very people – focused. You need empathy, attention to detail, and strong problem – solving skills to support clients properly.”
STRENGTHS THAT MAKE A DIFFERENCE
“My strengths include attention to detail, effective communication, and a proactive approach. My background working directly with clients helps me understand their needs and support the Financial Planner in delivering a seamless experience. I’m committed to continuous learning, which means I adapt quickly and maintain high standards.”
LOOKING AHEAD
“I’m keen to strengthen my skills with the financial planning systems we use every day and improve how I handle data to keep things running smoothly. I’m also interested in sustainable investing and how digital tools can help us connect with clients in ways that feel both personal and convenient.”
Victoria Minett
WHO I HELP
Individuals. Families. Business owners. Executives.
HOW I HELP
Strategic planning. Technical analysis. Financial advice.
“Clarity behind every decision.”
Based in our London Crawley office, Victoria Minett is a Paraplanner at AAB Wealth, supporting a team of financial planners by providing detailed research, technical analysis, and well-crafted reports that help clients make informed financial decisions. With over 10 years of experience and a strong academic background in mathematics, she brings clarity and reassurance to the financial planning process.
After starting as a trainee and completely new to the business, she quickly discovered that the blend of numbers, analysis and communication suited her perfectly – and she has pursued a career ever since.
Known for her calm, methodical approach and her commitment to staying up to date with ever-changing regulations, she plays a key role in delivering tailored, compliant, and meaningful advice that helps clients move forward with confidence.
BUILDING TRUST THROUGH CONNECTION
“For me, communication is the foundation of every strong client relationship. I make a conscious effort to keep in touch throughout new business processes, particularly during periods where movement is minimal. A quick update or reassurance that things are still progressing often means more to clients than they realise. It shows that we’re with them at every step, and they’re never left wondering what’s happening behind the scenes. “
STRENGTH IN STRUCTURE
“My background in mathematics means I naturally lean toward analytical thinking, problem-solving, and precision. These strengths help me break down complex scenarios into solutions that make sense for clients and advisers alike. Beyond the technical side, I’m someone who thrives in a team environment. I value collaboration, enjoy sharing knowledge, and I take pride in being someone colleagues can rely on – whether they need technical input or an extra pair of hands during busy periods.”
FROM TRAINEE TO TRUSTED SUPPORT
“Starting as a trainee with no industry experience was a challenge in itself. The biggest hurdle wasn’t the technical learning – it was accepting that I didn’t know everything and that asking for help wasn’t a weakness. Over time, I learned to embrace curiosity, lean on others’ expertise, and grow through collaboration. Today, I’m never afraid to admit when I’m unsure about something. Instead, I use those moments as opportunities to learn, ensuring clients ultimately benefit from more robust, well-checked advice.”
BRINGING CLARITY TO COMPLEXITY
“Recently, a client was facing delays in a pension transfer that were out of their control, but by keeping close contact, updating them regularly, checking in with the provider and ensuring they always knew the next step, the client felt at ease. The client later thanked “the whole team” – a reminder that every positive outcome is a shared effort and that clients genuinely appreciate the support happening behind the scenes.”
COLLABORATION THAT COUNTS
“Being part of AAB Wealth means being surrounded by people who genuinely want to help each other – technically, practically, and personally. The collaborative culture makes even the most complex challenges manageable. Knowing I can turn to colleagues for support not only strengthens the advice we deliver but also creates a positive, resilient working environment where everyone’s contribution is valued.”
STAYING AHEAD OF CHANGE
“One of the biggest challenges in paraplanning is the pace of technical and regulatory change. Tax rules shift, pension regulations update, and products evolve — clients rely on us to stay ahead. I dedicate time each week to CPD, review updates regularly, and connect with colleagues to share insights. This ensures that every report I produce is accurate, current, and aligned with best practice.
I’m also continually developing my technical skills, particularly in cashflow modelling and deeper pension analysis, as well as expanding my use of financial planning technologies. Staying adaptable is essential, and I enjoy strengthening the skills that help me support advisers and clients more effectively.”
MAKING A DIFFERENCE BEHIND THE SCENES
“At the heart of it all, I find real fulfilment in knowing the work we do genuinely helps people. Financial planning can feel overwhelming, but when clients walk away feeling clearer, safer, and more confident about their future, it’s incredibly rewarding. Whether I’m drafting a detailed report or helping solve a complex problem, I love being part of that positive change, and I’m proud to contribute to outcomes that matter.”
Laura Cowling
WHO I HELP
Planners. Associates. Clients. Operations.
HOW I HELP
Operational oversight. Recruitment and onboarding. Supporting promotions. Project management. Workflow improvements.
“Teamwork makes the dream work.”
Based in Leeds, Laura Cowling is a Senior Operations Manager, supporting the Client Service Support and Financial Planning Associate Team to ensure strong communication, efficient processes and smooth operations across the entire back office. With more than 15 years of experience in financial services – working her way up from entry-level roles to senior leadership, Laura brings an invaluable understanding of how every stage of the client journey connects.
Her role spans operational oversight, supporting recruitment and onboarding, project management, improving processes, and helping to design and implement new systems and training. Although her work is behind the scenes, its impact is felt everywhere – enabling advisers, paraplanners and client support teams to deliver exceptional service.
Laura didn’t set out to pursue financial services, she planned to start a career in accounting through an apprenticeship provider. But a recommendation sent her to interview with a financial adviser instead, and “the rest was history.”
KEEPING OPERATIONS RUNNING SMOOTHLY
“No two weeks look the same for me and that’s what makes this role so fulfilling. I spend a lot of time supporting the Client Service Support and Financial Planning Associate Team Leads, helping them ensure strong communication and alignment across all operational teams. When the back office runs smoothly, it enables advisers and paraplanners to support clients with clarity and confidence.
A big part of my role is project work, reviewing our operational processes, identifying what could run better, and rolling out improvements. Whether it’s restructuring workflows, refining existing procedures or helping to build training around new processes, my aim is always the same: make our systems more efficient, intuitive and futureproof.
I’m also closely involved in recruitment, onboarding and developing team members as they move through the business. Seeing people grow, progress and find their confidence is one of the best parts of my job.”
LEADING WITH EXPERIENCE
“Having spent more than 15 years in the industry, progressing through multiple roles across different firms, I bring an understanding of the full client journey that only experience can give you. Because I’ve done the roles myself, I understand the pressures, the detail, and the importance of getting things right.
This insight lets me step back and evaluate processes from every angle. I’ve seen what works well, and I’ve seen what causes bottlenecks – both of which help me guide improvements.
I also try to lead with kindness, determination and empathy. I’ve doubted myself in the past, and learning how common this is made me realise how important it is to help others feel confident in their strengths. Everyone brings something different, and part of my job is helping people recognise the value they contribute.”
THE IMPACT OF STRONG OPERATIONS
“Although I don’t work directly with clients day to day, the work I do feeds into their experience. When processes run efficiently, workflows are clear, and communication is strong, clients feel it. They get faster responses, smoother administration and more time with advisers focusing on what matters most.
One of the most satisfying parts of my job is hearing success stories from the team, knowing that the changes or improvements we’ve made are helping colleagues spend more time building relationships with clients and less time battling systems or delays.”
A CULTURE THAT LIFTS EVERYONE UP
“AAB’s people-focused culture is one of the biggest reasons I love working here. There is a genuine commitment to helping individuals progress in their careers, and it’s inspiring to see so many colleagues move through the business and grow.
Being part of that journey, supporting promotions, onboarding new starters, and helping teams develop is incredibly rewarding. I’m surrounded by people who care deeply about what they do, and that creates an environment where learning and collaboration come naturally.”
SEEING OPPORTUNITIES, NOT OBSTACLES
“Financial services are constantly shifting – regulations change, technology evolves, and new expectations emerge. One of the biggest challenges is staying ahead of these changes and communicating clearly so everyone feels confident moving forward.
As for trends, AI and automation are creating exciting possibilities. The challenge is understanding which tools genuinely enhance the client journey and which are just noise. Keeping up with these developments is exciting and essential for our long-term growth.”
GROWTH, IMPROVEMENT & OPPORTUNITY
“I’m excited for the future at AAB Wealth for our clients, our teams, and the wider business. There’s so much opportunity for growth, innovation and continued collaboration.
For me, success isn’t just about processes running smoothly, it’s about creating an environment where people feel supported, confident, and able to do their best work every day. If I can play even a small part in that, then I know I’m making a difference.”
Kimberley Childs
WHO I HELP
Private individuals. Business owners. Families.
HOW I HELP
Client experience. Financial planning. Organisational management.
“EVERY SEAMLESS CLIENT EXPERIENCE IS BUILT ON ATTENTION TO DETAIL.”
Based in our London office, Kimberley Childs is a dedicated and highly experienced Client Support Administrator within the AAB Wealth team. With more than a decade of experience in client support roles, Kimberley brings exceptional organisation, calm professionalism, and care to every client interaction. Her days are filled with preparing client review packs, coordinating investment trades, responding to queries, and supporting advisers to ensure clients receive a seamless and reassuring experience.
Kimberley’s journey into financial services began during her time as a receptionist at Close Brothers Asset Management. She was quickly recognised for her natural strengths in communication, organisation, and client care, which led her into the client support team. Today, she combines structured processes with a people-first mindset, helping clients feel confident, looked after, and supported at every stage of their financial planning journey.
CLARITY FROM THE FIRST CONVERSATION
“One of the most important ways I support clients is through clear, friendly, and timely communication. From the very first interaction, my goal is to make sure clients feel comfortable reaching out, knowing they’ll receive a helpful response and that nothing will be overlooked.
Even something as small as confirming I’ve received a document or updating a client on progress can make a huge difference to their peace of mind. I want people to feel valued and reassured from the moment they contact us. That positive first impression sets the foundation for a strong, trusting relationship that lasts long beyond the first meeting.”
SUPPORTING CLIENTS THROUGH EVERY STEP
“For me, the most rewarding part of my role is helping clients feel at ease, especially when they’re dealing with forms, deadlines or changes in their financial life. I’ve supported clients through everything from administrative challenges to last-minute updates, and being able to offer calm, practical reassurance is incredibly meaningful.
One of the key lessons I’ve learned over the years is the importance of flexibility. When meetings shift, paperwork is delayed, or urgent situations arise, staying calm while prioritising what’s most important makes all the difference. When clients feel they can rely on me, it builds trust and allows them to focus on what really matters.”
TURNING DETAIL INTO CONFIDENCE
“Organisation is at the heart of what I do. Whether it’s preparing review packs, processing forms, updating client files, or coordinating with providers, accuracy and structure are essential. I take pride in being someone who ensures things are done properly, consistently, and on time, because even small details can have a big impact.
Clients might not see all the behind-the-scenes work, but they feel the results: meetings that run smoothly, trades processed correctly, and updates delivered promptly. My aim is to give both clients and advisers the confidence that everything has been handled with care and thoroughness.”
SKILLS BUILT OVER A DECADE
“Over the last ten years, I’ve learned that no two days and no two clients are ever the same. The variety is one of the things I enjoy most, and every challenge has strengthened my ability to adapt and prioritise.
My background has taught me to stay composed under pressure, communicate clearly, and handle multiple responsibilities at once. These experiences have shaped my approach: stay proactive, stay organised, and stay kind. Those three things go a long way, especially when supporting clients through important financial decisions.”
TEAMWORK THAT MAKES A DIFFERENCE
“One of the most rewarding parts of working at AAB Wealth is the supportive, collaborative team around me. Everyone is approachable, helpful, and genuinely committed to delivering a great experience for clients. That culture makes such a difference, both to the quality of our work and to the confidence clients feel when they come to us.
We all share the same goal: to make every client feel looked after. When colleagues work well together behind the scenes, clients benefit from a seamless and joined-up experience. I’m proud to be part of a team that truly cares.”
MOTIVATED BY WHAT’S NEXT
“I’m always looking for ways to improve and stay up to date, especially when it comes to new digital tools that make processes smoother and clearer for clients. Technology plays such a big part in enhancing the client experience, and I’m excited to continue expanding my skills in this area.
For me, success is about more than completing tasks; it’s about making people feel valued, informed, and confident in the service they receive. Every day offers an opportunity to support someone and that’s what keeps me motivated. I love being able to make a positive difference, one client, one conversation, and one detail at a time.”
David Felton
WHO I HELP
Individuals. Families. Business owners.
HOW I HELP
Financial planning. Financial Analysis. Compliance.
“Building strong client relationships starts with one simple habit: I listen.”
Based in our London Crawley office, David Felton is a dedicated Paraplanner at AAB Wealth, supporting clients by preparing detailed, personalised and technical reports. With a career in financial services that began at the age of 17, David quickly discovered a genuine passion for the industry – especially the intricacies of pensions, cashflow planning, and helping people make informed decisions about their financial futures.
Over the years, David has built a broad skill set across administrative, technical and analytical roles, giving him a clear understanding of the entire client journey – from the first enquiry right through to long-term planning. Moving into paraplanning felt like a natural next step: a role that brings together his curiosity, problem-solving mindset and commitment to supporting people.
RELATIONSHIPS BUILT ON TRUST
“Building strong client relationships starts with one simple habit: I listen. To understand where you want to go, I first need to understand who you are – your motivations, pressures, concerns and the goals that matter most. Listening isn’t just good manners; it’s essential. It creates the foundation for a long-term relationship where you feel comfortable sharing your hopes, uncertainties and the decisions you’re not quite sure how to approach. When you feel truly understood, we can work together to find solutions that genuinely support your financial journey.”
CONSISTENT, CAREFUL & COMMITTED
“Throughout my years spent across administration and paraplanning, I’ve built an understanding of all sides of the process and the impact every detail has on your overall experience. I like seeing things through, solving the technical challenges and making sure everything is aligned with your goals. Whether working independently or collaborating with our team, accuracy, clarity and client benefit are at the centre of everything. My strengths stem from curiosity, commitment and a genuine desire to get things right for you the first time.”
TURNING CHALLENGES INTO PROGRESS
“One of the biggest challenges in my career has been handling urgent cases, particularly when clients need tax-free cash within tight timeframes. Sometimes market conditions or pension scheme processes limit how quickly funds can be accessed, and managing expectations while working at speed can be difficult. But challenges like this have taught me resilience, communication and the importance of doing everything possible to get clients as close as possible to what they need. These experiences shape how I work today: focused, transparent and always striving for solutions that bring peace of mind.”
MAKING A DIFFERENCE
“One of the greatest compliments I’ve received came from helping a client secure the funds they needed to take their partner on a cruise for their 40th wedding anniversary. Hearing how meaningful that trip was to them reminded me that paraplanning isn’t just about numbers, it’s about real lives, real memories, and real opportunities. These are the moments that highlight why accuracy, patience and consistent effort truly matter.”
BEING PART OF AAB WEALTH
“What stands out at AAB Wealth is the depth of knowledge within the team. I’m surrounded by paraplanners and advisers who are generous with their expertise and always ready to help. This collaborative culture means that every client benefits not just from one person’s effort, but from the collective strength of a team that cares deeply about delivering the highest level of service.”
EVOLVING WITH THE INDUSTRY
“I’m excited to continue expanding my knowledge across all areas of paraplanning – from straightforward reviews to highly complex scenarios. The industry evolves quickly, and I enjoy keeping pace with new trends, technologies and technical developments. Whether it’s cashflow modelling tools, pension strategies or new legislative changes, I’m committed to staying ahead so that every client benefits from accurate, up-to-date insight.”
LOOKING AHEAD
“What I enjoy most about paraplanning is that it never stops progressing. There’s always something new to learn, a new challenge to tackle and another opportunity to help someone move closer to their financial goals. I’m proud to play a part in that journey. With the support of AAB Wealth behind me, and a genuine passion for helping clients live the lives they want, I’m here to make the complex feel clear and to ensure your plans stay on the right track, every step of the way.”
Damien Coughlan
WHO I HELP
Private individuals. High net worth individuals. Families. Business owners.
HOW I HELP
Client experience. Financial planning. Organisational management. Financial reporting. Data gathering. Problem Solving. Investment Trading.
“ASK YOURSELF ‘WHAT SERVICE WOULD I WANT AS A CLIENT?’, THEN DELIVER IT.”
Based in our London office, Damien Coughlan is a Senior Client Service Support professional at AAB Wealth, dedicated to ensuring every client feels heard, valued and confident in their financial journey. With a career that blends analytical skill and a genuine passion for people, Damien plays a crucial role in providing seamless client experiences. His day-to-day involves a diverse mix of client-focused tasks, problem-solving, and team collaboration. Combining precision with empathy, Damien has pursued a career in wealth management because it offers technical challenges and meaningful human connections.
RELATIONSHIPS BUILT ON UNDERSTANDING
“For me, every great client relationship starts with listening. I make it a priority to understand exactly what each client wants to achieve, what they’re worried about, and how they prefer to work. When someone feels truly heard, they can relax – and that’s when progress begins.
My focus is on creating a professional yet friendly atmosphere where clients know they’re understood and valued. I’m there to make the process as smooth as possible, whether it’s navigating investment paperwork or ensuring annual reviews run perfectly. The most rewarding moments are when I can transform something that initially feels stressful or complicated into a simple, positive experience. That’s when I know I’ve made a real difference.”
TURNING CHALLENGES INTO OPPORTUNITIES
“One of the biggest lessons I’ve learned came from an opportunity to develop resilience and perspective. I stayed positive, continued to bring energy and dedication to my work, and reinforced my belief that professionalism and teamwork always pay off in the long run.
Now, when challenges arise – whether it’s a tight deadline, a complex client request, or an unexpected issue – I stay calm, logical and focused. I’m proud of my ability to remain composed under pressure, to think clearly, and to keep communication open and constructive. I’ve found that positivity is contagious – and when I stay steady, the team and clients do too.”
EXCELLENCE IN EVERY DETAIL
“Attention to detail is at the heart of everything I do. Whether I’m producing investment advice reports, preparing meeting materials, or reviewing cash balances, I make sure every detail is right. Accuracy builds trust, and trust builds long-term relationships.
I’m someone my colleagues and advisers can rely on to deliver consistently and communicate clearly. When workloads are busy or deadlines are tight, I take pride in maintaining quality and focus.”
SUPPORTING THE TEAM, SUPPORTING SUCCESS
“A big part of my role involves supporting others. As a Senior Client Service Support team member, I act as a backup to the Team Leader and help with training and guidance whenever it’s needed. I enjoy mentoring newer team members and sharing my experience gained throughout my financial career.
Weekly meetings with advisers and paraplanners give me the chance to plan ahead, discuss client needs, and keep everything aligned. I find real satisfaction in contributing to a collaborative, high-performing team. When we work well together, clients benefit, and that’s what it’s all about.”
PROUD TO BE PART OF AAB WEALTH
“What I value most about working at AAB Wealth is the sense of trust and respect within the team. It’s a place where people support one another and where high standards go hand in hand with kindness. There’s a real sense of pride in knowing that the work we do helps clients feel confident and secure about their future. That’s what motivates me every day.”
LOOKING AHEAD
“I’m always looking for ways to grow and improve. I’m excited to strengthen my leadership skills with the goal of helping shape a supportive, client-focused team culture. I believe that sharing knowledge and encouraging others is one of the most valuable things we can do in a professional setting.
I’m also very interested in the development of AI technology and how it can be used within our industry. From improving data analysis to enhancing client communication, I see great potential for technology to make our work even more efficient – and our service even more personalised.”
